Returns & Exchanges
At Gaia Marketplace, we want you to feel confident in every purchase; if your sustainable fashion finds aren't quite right, you can return them within 30 days of delivery. We ensure a seamless process to help you find the perfect fit while maintaining our commitment to conscious consumption.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unwashed and unworn garments with original tags attached into the reusable shipping mailer provided in your original order.
Label and Ship
Download and print your prepaid carbon-neutral shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our team inspects the returned items, we will process your refund or exchange credit to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing