Frequently Asked Questions
Everything you need to know about your Gaia Marketplace experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3 to 7 business days within the continental US. International orders may take 10 to 21 business days depending on the destination.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing may vary slightly between different collections.
Are your materials sustainably sourced?
Yes, at Gaia Marketplace, we prioritize eco-friendly fabrics including organic cotton, recycled polyester, and Tencel to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.